Terms and conditions to customer

Terms and conditions to seller

INDEX
TERMS AND CONDICIONES
RETURNS BY ENVIA.COM
COSTUMER

MODULE I. GENERAL INFORMATION

  1. ELECTRONIC COMMUNICATIONS

  2. USE OF THE RETURNS BY ENVIA.COM WEBSITE

  3. YOUR RELATIONSHIP WITH RETURNS BY ENVIA.COM

  4. WEBSITE

  5. USER INFORMATION

  6. HERITAGE MATERIAL

  7. PROPERTY RIGHTS

  8. PROHIBITED USE

  9. TRADEMARKS

  10. PRIVACY POLICY

  11. DISCLAIMER OF WARRANTIES

MODULE II. RETURNS BY ENVIA.COM SERVICES 

  1. CONCEPTS

  2. SERVICE DESCRIPTION

  3. REGISTRATION

  4. RETURNS PAGE LINK

  5. RETURN REQUEST

  6. APPROVAL OR REJECTION OF THE APPLICATION

  7. RETURN INSTRUCTIONS

  8. CHANGE OF ITEM

  9. RESOLVE RETURN

  10. RESPONSE TIME

  11. SENDING NEW ITEMS

  12. RESPONSIBILITY OF RETURNS BY ENVIA.COM 

MODULE III. ADDITIONAL CONDITIONS

  1. NOTIFICATIONS

  2. APPLICABLE LAW

  3. CONTROVERSIES

  4. POLICIES, MODIFICATION AND SEVERABILITY OF THE WEBSITE

  5. RETURNS BY ENVIA.COM CAMPAIGNS






TERMS AND CONDITIONS
RETURNS BY ENVIA.COM
COSTUMER

The following Terms and Conditions (hereinafter "the terms" govern your use of this website and any of the content available through this website. These terms and conditions regulate the use of the website of TENDENCYS INNOVATIONS S.A. DE C.V., hereinafter Returns By Envia.com. Please carefully review the following guidelines as they impact the rights and responsibilities in the Act. 

 

Tendencys Innovations S.A. de C.V. has address located at 2470 floor 3, Belisario Domínguez, Monterrey, Nuevo León, México, 64060, Telephone: (+52) 81 2085 8093. 

 

BY USING THE WEBSITE, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS AS IT RELATES TO YOUR USE OF THE WEBSITE. If you do not agree to these terms and conditions, please do not use the Returns by Envia.com website. If you have any questions regarding the terms and conditions, please write an email to clientes@envia.com. 

 

We may change the terms and conditions from time to time, at any time without any notice, only by posting the changes on the website. 

 

MODULE I. 
GENERAL INFORMATION


  1. ELECTRONIC COMMUNICATIONS

By visiting Returns By Envia.com sending us emails, you are communicating with the company electronically and consenting to receive electronic communications from us. We will communicate via email or the Envia.com.

  1. USE OF THE RETURNS BY ENVIA.COM WEBSITE

We operate the website for you to know our returns service, as well as the information and follow-up of the request.

  1. YOUR RELATIONSHIP WITH RETURNS BY ENVIA.COM

It is the use you make with the Returns By Envia.com website through the Seller through which you purchased the items of your choice, as well as its software and digital platform, which will exclusively provide information and the process to make a return request for the products you wish to return after making the purchase with the Seller. Returns By Envia.com offers a returns page where the Customer through the link provided by the Seller, can make such a return request and start the process to optimize the return process of said items.

  1. WEBSITE

Returns By Envia.com is constantly innovating its platform/website, in order to offer the best possible experience to its users. You hereby acknowledge and agree that the content and nature of the service provided by Returns By Envia.com may vary from time to time without notice. 

 

As part of this ongoing innovation, you acknowledge and agree that Returns By Envia.com may suspend either permanently or temporarily, the service or any of the functions in it, for you or for users in general, at the discretion of Returns By Envia.com and without prior notice, your use of the services may be interrupted at any time you wish. 

 

You hereby acknowledge and agree that if Returns By Envia.com disables access to your account, you may not be able to access the services, your account information, or your account files or other content. 

 

You acknowledge and agree that while Returns By Envia.com may not have set any limit on the number of streams to send or receive items through the Services or on the amount of storage space available for the provision of the Services, Returns by Envia.com. reserves the right to set limits in this regard at any time and in its absolute discretion. 

 

Through these terms and conditions, the user authorizes Returns By Envia.com to use the page or web medium that the former markets through the Returns By Envia.com platform, with the understanding that the latter may promote the products, services and/or brand, either to advertise, sell or transmit them in any way through any website that is part of Returns By Envia.com and/or subsidiaries.

 

This with the aim that the user can market on the various platforms that Envia.com has in a present or future way. 

 

In the event that the user does not wish to have their platform used on any other web platform of Returns By Envia.com and/or subsidiaries, the user must request through the web platform of Returns By Envia.com the cancellation of the services and must stop using the sending platform immediately.

 

  1. USER INFORMATION

 

During the use that you make of the website and/or services made available to you on or through the website, you may be asked to provide us with certain personalized information, of which Returns By Envia.com guarantees maximum protection to the information provided and that it will only be used for the use of the platform in the relationship of Returns By Envia.com with the user.

  1. HERITAGR MATERIAL

Unless specifically requested, we do not ask for or wish to receive any confidential, secret, or proprietary information, or other material from you through the Website, by email or otherwise. Any information, creative work, demonstration, ideas, suggestions, concepts, methods, systems, designs, plans, techniques or other materials that you have submitted or submitted to us (including, for example, without limitation, what you submit or submit to our chat groups, message boards and/or our blogs, or that you send to us via email will be considered non-confidential or secret and that may be used by us in any way consistent with the website. By submitting or sending us submitted materials, I. You represent the legitimacy of the submitted materials, that no other person has any rights over them, and that any "moral rights" over the submitted materials have been waived, and II. You do not grant to us and our affiliates, royalty-free, unrestricted, worldwide, irrevocable, non-exclusive, fully transferable rights and licenses, which may be assigned and sublicensed, to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from distributing, performing, displaying, and incorporating into other works any of the materials presented in any form, media or technology not known or to be developed, including promotional and/or commercial purposes. We cannot be responsible for retaining any material provided by you and may delete or destroy such submitted material at any time.


  1. PROPERTY RIGHTS

Returns By Envia.com is the exclusive owner of all right, title, and interest in and to the Website, all content (including, for example, audios, photographs, illustrations, graphics, other visual media, videos, copies, texts, software), codes, data and materials thereof, the appearance and ambience, the design and organization of the Website and the compilation of the Contents, codes, data and the materials therein, including but not limited to any copyrights, trademark rights, patent rights, database rights, moral rights, sui generis rights, and other intellectual property and economic rights thereof. Your use within the Website does not grant you ownership of any of the content, code, data, or materials that you may access on or through the Website. All software and contents of the website, including HTML code, texts, animations, images etc., as well as the trademarks, trade names and / or distinctive signs displayed, are the property of Envia.com or third parties and are protected by national and international intellectual and industrial property laws. Any use outside the website, including the reproduction, modification, distribution, transmission, republication, arrangements or representation of any elements of the website, is strictly prohibited unless express written consent of Returns By Envia.com.

 

  1. PROHIBITED USE

 

Any distribution, publication or commercial or promotional exploitation of the website or any of the content, codes, data, or materials on the website, is strictly prohibited, unless you have received prior written permission from the authorized personnel Returns By Envia.com, or some other holder of applicable rights. Except as expressly permitted in this contract, you may not download, report, post, publish, copy, reproduce, distribute, transmit, modify, execute, broadcast, transfer, create derivative works from, sell or in any other way. exploit any of the content, codes, data, or materials on or available through the website. You further agree not to alter, edit, delete, remove, or otherwise change the meaning or appearance of, or change the purpose of any of the content, codes, data, or materials on or available through the website, including, without limitation, the alteration or removal of any trademark, registered trademark, logo, service mark or any other proprietary content or notice of proprietary rights. You acknowledge that you do not acquire any property rights by downloading any copyrighted material or from the website. If you make any other use of the website or the content, codes, data, or materials that are found there or that are available through the website, except as previously stated, you may violate copyright laws and other laws of United Mexican States and other countries, as well as applicable laws and may be subject to legal liability for such unauthorized use.


  1. TRADEMARKS

The trademarks, logos, service marks, trademarks (hereinafter "trademarks"), displayed on the website or in the contents available through the website are trademarks of registered and unregistered trademarks of Returns by Envia.com, and may not be used with respect to products and / or services that are not related, associated, or sponsored by their rights holders and that may cause confusion to customers or in any way that denigrates or discredit its rights holders. All trademarks that are not of Returns by Envia.com appearing on the Website or through the Website Services, if any, are the property of their respective owners. Nothing contained on the Website shall be construed as granting, by implication, dismissal or otherwise, any license or right to use any exposed trademark of the Website without the written permission of Returns by Envia.com or any third party that may own such trademark. Misuse of the trademarks displayed on the Website or on or through any of the Website services is strictly prohibited.

  1. PRIVACY POLICY

Returns By Envia.com is concerned about your security and privacy. To obtain about the data protection applied by Returns By Envia.com and some other information about you, are subject to the Privacy Policy of Envia.com. For more information, see the full document at the following address: Envia.com/politicas-de-privacidad. Returns By Envia.com privacy policy specifies that you authorize the disclosure through Returns By Envia.com, of a minimum of personal information for the purpose of allowing contact of carriers. You understand that, through the use of the Services, you consent to the collection, use and disclosure of your information, only as permitted by the privacy policy, but without limitation to the transfer of this information to the United Mexican States or other countries for storage, processing and use by Returns By Envia.com for the purpose of providing you with the service. For your part, you consent to the use of your data in accordance with Returns By Envia.com's privacy policies.

  1. DISCLAIMER OF WARRANTIES 

 

Access to the Website does not imply any type of guarantee, regarding the quality, veracity, accuracy, legality, timeliness, or validity, as well as the usefulness or adequacy to any purpose of those who access them. Both access to the Website and the use that may be made of the information and contents included therein or that is accessible from it, is carried out under the sole responsibility of the user.


MODULE II.

RETURNS BY ENVIA.COM SERVICES


I.- CONCEPTS


Customer/User: is the individual who made a purchase of an item in the Seller's E-Commerce with the desire to make a return of the purchased product. 

Seller: is the E-Commerce that carries out product sales activities through its website where its Customers can purchase products online. 

Return Page: it is the link created exclusively for the Seller and his store, which is shared with the Customer so that the latter can request returns, if the Customer so wishes.

II.- SERVICE DESCRIPTION

Returns By Envia.com offers a personalized returns page for you to make a request for the return of the items you wish to return to the Seller to optimize the process and obtain the best return experience.

III.- REGISTRATION

It is not necessary for the Customer to register a user to initiate and send the return request to the Seller, it will be enough with his email and order number to be able to process his request. The Customer may click on the returns page shared by the Seller, where some data will be requested to process the request and send it to the Seller, so that the latter is able to admit or reject the request.

IV.- LINK TO THE RETURNS PAGE 

To start the return process, the Customer needs to access the link shared by the Seller, where the Customer must write the order number he/she used at the time of making his purchase, as well as his email, when sending these details, if these are correct, the Customer will verify the data of his order and if it has already been delivered, you can continue with the process.

V.- RETURN REQUEST 

To request a return, the Customer must follow the following steps: 

  1. Enter the Seller's returns page link. 

  2. A menu is displayed, you must add the order number and your email used in your purchase.

  3. The search for your order starts. 

  4. The Status of the order is displayed, if the order appears as "Delivered" the return process is continued. If not, the order will appear as "Not Delivered"; you must wait for it to be marked as Delivered to continue with the process. 

  5. Verify that the data is correct and if so, click on the option "I want to return my package". 

  6. You will receive a notification in your email to proceed with the request. 

  7. A form will appear with the summary of your order where you must select the items to be returned and their quantity, adding the reason, evidence, and comments of the return, as well as the solution, being any of the following (i) money back or (ii) exchange of item. 

  8. The request is sent to the Seller. 

  9. The seller accepts or rejects your request. 

If your request is rejected, you will receive an email with the Status of the Application and the reason for it. 

  1. If your application is accepted, you will receive an email with the Status of the Application, with the guide of the corresponding parcel and the indications of the return of the package. 

  2. The Seller receives the package with your items to be returned. 

  3. You receive a notification to your email about the receipt of the package from the Seller. 

  4. In the event where you have chosen the return of the money, your request will be marked as Resolved and here the return process ends. 

  5. If you chose an item change, the Seller would send you the tracking number on the correct items to the shipping address selected in your first shipment, the arrival time will depend on the selected parcel, you can be in constant communication with the Seller through its main Sales channels. 

  6. Once you have received the correct items, the Status of the return request will be marked as "Resolved".

 

VI.- APPROVAL OR REJECTION OF THE APPLICATION. 

The Seller receives a notification with the customer's return request, which may be viewed, approved, or rejected in accordance with its return guidelines implemented in its store. If the request is rejected by the User, the Customer is notified along with the reason and the return process is not initiated. An example by which your request may be rejected, is because the Seller does not accept changes or returns on certain merchandise from its store (makeup, swimwear, underwear) or because of certain conditions of the item (damage due to the customer's negligence, exceeded the time indicated to make an exchange and/or return. The above is a simulated example to be able to have an overview of the situations that may occur. On the understanding that Returns by Envia.com does not and will not influence the approval or rejection of the Seller by the Customer's request.

 

VII.- RETURN INSTRUCTIONS. 

If the Seller approves the customer's return request, the process begins, where the Seller loads the guide for the return, as well as the parcel and tracking number selected for the Customer, the latter must print the guide and place the products to be returned with the appropriate packaging for shipment and deliver it to the corresponding parcel. When the Seller has received the package at the address indicated in the guide, the Customer will be notified that he has received the package.

 

VIII.- CHANGE OF ARTICLE 

If you have started the return process and selected an item exchange, the Seller will send the new items to the address indicated in your purchase, where you will be notified with an email of the new tracking number of the guide with the corresponding parcel. At the time of receiving the package at your home, the Status of the request will appear as "Resolved".

 

IX.- FINALIZE RETURN

When the Customer receives the package with his new item, the status of the return request as "resolved" to successfully finalize and complete the return process.

 

X.- RESPONSE TIMES 

It is understood and accepted that Returns By Envia.com does not maintain any obligation in the process of returning the items by the Customer, as well as for response times to the return request. The Seller is responsible for responding to customer requests in the time it deems appropriate under the processes used in its Store.

XI.- SHIPMENT OF NEW ITEMS 

The delivery of shipments will strictly apply the terms and conditions of services of the Courier and Parcel Agencies. Returns By Envia.Com is excluded from any anomaly of the Services of the Courier and Parcel Agencies, and if applicable, will be protected by these Terms and Conditions of the Services. All delivery times can be consulted with the guide number provided by Envia.com on the website of the parcel company chosen by the Seller. 

XII.- RESPONSIBILITY OF RETURNS BY ENVIA.COM

The Client to his full satisfaction and conformity acknowledges that the responsibility of Returns By Envia.com, is limited to the fulfillment and correct functioning of the platform, on the understanding that Returns by Envia.com does not maintain contact with the merchandise transported and does not maintain communication with the Client. Both the Customer and the Seller undertake to hold harmless, and where appropriate to indemnify, Returns by Envia.com against any claim, demand and/or fine, received by Returns by Envia.com and/or its directors by any administrative authority and/or third parties, due to the lack of communication, process, delivered and undelivered packages.

MODULE III. 
ADDITIONAL CONDITIONS

 

I.- NOTIFICATIONS. 

For the purposes of making timely notifications, Returns By Envia.com designates as the contact address specified as its own in the one stipulated at the beginning of these terms and conditions. The email provided by the User during the registration process on the website will be used by Returns By Envia.com for the purpose of notifying the User from the moment of contracting until the satisfaction of the Client. The User is obliged to keep duly updated the data referred to in this clause for the purposes of notifications. All Notifications made by Returns By Envia.com to the User will be considered validly made if they have been made using the correct and accurate data, through the means indicated above. Returns By Envia.com is not responsible for any damage that may occur due to the User's violation of their obligation to keep their contact details updated. 

II.- APPLICABLE LAW. 

By visiting Envia.com, you agree that the laws of the United Mexican States, regardless of your domicile and conflicts of laws, will govern these terms and conditions, as well as any dispute of any kind that may arise between you and Returns By Envia.com or its affiliates. 

III.- CONTROVERSIES. 

Any dispute relating in any way to your visit to Returns By Envia.com will be submitted to alternative methods of dispute resolution, except that, to the extent that you, in any way, have violated, threatened to violate the intellectual property rights of Returns By Envia.com. Returns By Envia.com may seek injunctive or other relief in the State or Federal court in the State of Nuevo Leon and you agree to submit to the exclusive jurisdiction and venue of such courts.

IV.- POLICIES, MODIFICATION AND SEVERABILITY OF THE WEBSITE. 

You need to review our policies posted on this website. These policies will also govern your visit to any platform in connection with Returns By Envia.com. we reserve the right to make changes to our website, policies and these terms and conditions at any time. In the event that any of the stipulations is invalid, void or for any reason unenforceable, such condition shall be deemed separate from the validity and applicability of any of the other conditions. 

Returns By Envia.com, is a digital platform that provides the automated returns service through a unique link designated for the Seller, where the Customer can send a request to initiate a return process if the Customer so wishes. Returns by Envia.com is not responsible for non-compliance, imperfections or any commercial relationship that exists between the User and the Client through this platform.


V.- RETURNS BY ENVIA.COM CAMPAIGNS

I agree to receive email/newsletter campaigns in order to provide me with information about promotions, new features, important notices and general information. If I do not wish to receive an email, I must request the cancellation to marketing@envia.com.

INDEX
TERMS AND CONDICIONES
RETURNS BY ENVIA.COM
SELLER

MODULE I. GENERAL INFORMATION

  1. ELECTRONIC COMMUNICATIONS

  2. USE OF THE RETURNS BY ENVIA.COM WEBSITE

  3. YOUR RELATIONSHIP WITH RETURNS BY ENVIA.COM

  4. WEBSITE

  5. USER INFORMATION

  6. HERITAGE MATERIAL

  7. PROPERTY RIGHTS

  8. PROHIBITED USE

  9. TRADEMARKS

  10. PRIVACY POLICY

  11. REGISTRATION OBLIGATIONS

  12. SERVICE CONTRACTING PROCEDURE 

  13. DISCLAIMER OF WARRANTIES

MODULE II. RETURNS BY ENVIA.COM SERVICES 

  1. CONCEPTS

  2. SERVICE DESCRIPTION

  3. ACCOUNT REGISTRATION

  4. INTEGRATION

  5. RETURNS PAGE

  6. MODIFICATION TO THE RETURNS PAGE

  7. RETURNS PAGE LINK

  8. RETURN REQUEST

  9. APPROVAL OR REJECTION OF THE APPLICATION

  10. RETURN INSTRUCTIONS

  11. CHANGE OF ITEM

  12. RESOLVE RETURN

  13. REQUEST TABLE

  14. INTEGRATED STORES

  15. SERVICE FEE

  16. RESPONSIBILITY OF RETURNS BY ENVIA.COM 

MODULE III. ADDITIONAL CONDITIONS

  1. NOTIFICATIONS

  2. APPLICABLE LAW

  3. CONTROVERSIES

  4. POLICIES, MODIFICATION AND SEVERABILITY OF THE WEBSITE

  5. RETURNS BY ENVIA.COM CAMPAIGNS

TERMS AND CONDITIONS
RETURNS BY ENVIA.COM
SELLER

The following Terms and Conditions (hereinafter "the terms" govern your use of this website and any of the content available through this website. These terms and conditions regulate the use of the website of TENDENCYS INNOVATIONS S.A. DE C.V., hereinafter Returns By Envia.com. Please carefully review the following guidelines as they impact the rights and responsibilities in the Act. 

 

Tendencys Innovations S.A. de C.V. has address located at 2470 floor 3, Belisario Domínguez, Monterrey, Nuevo León, México, 64060, Telephone: (+52) 81 2085 8093. 

 

BY USING THE WEBSITE, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS AS IT RELATES TO YOUR USE OF THE WEBSITE. If you do not agree to these terms and conditions, please do not use the Returns by Envia.com website. If you have any questions regarding the terms and conditions, please write an email to clientes@envia.com. 

 

We may change the terms and conditions from time to time, at any time without any notice, only by posting the changes on the website. 

 

MODULE I. 
GENERAL INFORMATION


  1. ELECTRONIC COMMUNICATIONS

By visiting Returns By Envia.com sending us emails, you are communicating with the company electronically and consenting to receive electronic communications from us. We will communicate via email or the Envia.com.

  1. USE OF THE RETURNS BY ENVIA.COM WEBSITE

We operate the website for you to know our returns service, as well as the information and follow-up of the request.

  1. YOUR RELATIONSHIP WITH RETURNS BY ENVIA.COM

It is the use you make on the Returns By Envia.com website, as well as with its software and digital platform, which will exclusively provide information, search or intermediation between the return request initiated by the Client and the User. Returns By Envia.com offers its Users an online platform, through which Users integrate with the available E-Commerce and a returns page for their Customers optimizing the return process. Within the online platform, the User will find the detailed information of the returns, as well as follow up on the Customer's request.

  1. WEBSITE

Returns By Envia.com is constantly innovating its platform/website, to offer the best possible experience to its users. You hereby acknowledge and agree that the content and nature of the service provided by Returns By Envia.com may vary from time to time without notice. 

 

As part of this ongoing innovation, you acknowledge and agree that Returns By Envia.com may suspend either permanently or temporarily, the service or any of the functions in it, for you or for users in general, at the discretion of Returns By Envia.com and without prior notice, your use of the services may be interrupted at any time you wish. 

 

You hereby acknowledge and agree that if Returns By Envia.com disables access to your account, you may not be able to access the services, your account information, or your account files or other content. 

 

You acknowledge and agree that while Returns By Envia.com may not have set any limit on the number of streams to send or receive items through the Services or on the amount of storage space available for the provision of the Services, Returns by Envia.com. reserves the right to set limits in this regard at any time and in its absolute discretion. 

 

Through these terms and conditions, the user authorizes Returns By Envia.com to use the page or web medium that the former markets through the Returns By Envia.com platform, with the understanding that the latter may promote the products, services and/or brand, either to advertise, sell or transmit them in any way through any website that is part of Returns By Envia.com and/or subsidiaries.

 

This with the aim that the user can market on the various platforms that Envia.com has in a present or future way. 

 

In the event that the user does not wish to have their platform used on any other web platform of Returns By Envia.com and/or subsidiaries, the user must request through the web platform of Returns By Envia.com the cancellation of the services and must stop using the sending platform immediately.

 

  1. USER INFORMATION

 

During the use that you make of the website and/or services made available to you on or through the website, you may be asked to provide us with certain personalized information, of which Returns By Envia.com guarantees maximum protection to the information provided and that it will only be used for the use of the platform in the relationship of Returns By Envia.com with the user.

  1. HERITAGR MATERIAL

Unless specifically requested, we do not ask for or wish to receive any confidential, secret, or proprietary information, or other material from you through the Website, by email or otherwise. Any information, creative work, demonstration, ideas, suggestions, concepts, methods, systems, designs, plans, techniques or other materials that you have submitted or submitted to us (including, for example, without limitation, what you submit or submit to our chat groups, message boards and/or our blogs, or that you send to us via email will be considered non-confidential or secret and that may be used by us in any way consistent with the website. By submitting or sending us submitted materials, I. You represent the legitimacy of the submitted materials, that no other person has any rights over them, and that any "moral rights" over the submitted materials have been waived, and II. You do not grant to us and our affiliates, royalty-free, unrestricted, worldwide, irrevocable, non-exclusive, fully transferable rights and licenses, which may be assigned and sublicensed, to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from distributing, performing, displaying, and incorporating into other works any of the materials presented in any form, media or technology not known or to be developed, including promotional and/or commercial purposes. We cannot be responsible for retaining any material provided by you and may delete or destroy such submitted material at any time.


  1. PROPERTY RIGHTS

Returns By Envia.com is the exclusive owner of all right, title, and interest in and to the Website, all content (including, for example, audios, photographs, illustrations, graphics, other visual media, videos, copies, texts, software), codes, data and materials thereof, the appearance and ambience, the design and organization of the Website and the compilation of the Contents, codes, data and the materials therein, including but not limited to any copyrights, trademark rights, patent rights, database rights, moral rights, sui generis rights, and other intellectual property and economic rights thereof. Your use within the Website does not grant you ownership of any of the content, code, data, or materials that you may access on or through the Website. All software and contents of the website, including HTML code, texts, animations, images etc., as well as the trademarks, trade names and / or distinctive signs displayed, are the property of Envia.com or third parties and are protected by national and international intellectual and industrial property laws. Any use outside the website, including the reproduction, modification, distribution, transmission, republication, arrangements or representation of any elements of the website, is strictly prohibited unless express written consent of Returns By Envia.com.

 

  1. PROHIBITED USE

 

Any distribution, publication or commercial or promotional exploitation of the website or any of the content, codes, data, or materials on the website, is strictly prohibited, unless you have received prior written permission from the authorized personnel Returns By Envia.com, or some other holder of applicable rights. Except as expressly permitted in this contract, you may not download, report, post, publish, copy, reproduce, distribute, transmit, modify, execute, broadcast, transfer, create derivative works from, sell or in any other way. exploit any of the content, codes, data, or materials on or available through the website. You further agree not to alter, edit, delete, remove, or otherwise change the meaning or appearance of, or change the purpose of any of the content, codes, data, or materials on or available through the website, including, without limitation, the alteration or removal of any trademark, registered trademark, logo, service mark or any other proprietary content or notice of proprietary rights. You acknowledge that you do not acquire any property rights by downloading any copyrighted material or from the website. If you make any other use of the website or the content, codes, data, or materials that are found there or that are available through the website, except as previously stated, you may violate copyright laws and other laws of United Mexican States and other countries, as well as applicable laws and may be subject to legal liability for such unauthorized use.


  1. TRADEMARKS

The trademarks, logos, service marks, trademarks (hereinafter "trademarks"), displayed on the website or in the contents available through the website are trademarks of registered and unregistered trademarks of Returns by Envia.com, and may not be used with respect to products and / or services that are not related, associated, or sponsored by their rights holders and that may cause confusion to customers or in any way that denigrates or discredit its rights holders. All trademarks that are not of Returns by Envia.com appearing on the Website or through the Website Services, if any, are the property of their respective owners. Nothing contained on the Website shall be construed as granting, by implication, dismissal or otherwise, any license or right to use any exposed trademark of the Website without the written permission of Returns by Envia.com or any third party that may own such trademark. Misuse of the trademarks displayed on the Website or on or through any of the Website services is strictly prohibited.

  1. PRIVACY POLICY

Returns By Envia.com is concerned about your security and privacy. To obtain about the data protection applied by Returns By Envia.com and some other information about you, are subject to the Privacy Policy of Envia.com. For more information, see the full document at the following address: Envia.com/politicas-de-privacidad. Returns By Envia.com privacy policy specifies that you authorize the disclosure through Returns By Envia.com, of a minimum of personal information for the purpose of allowing contact of carriers. You understand that, through the use of the Services, you consent to the collection, use and disclosure of your information, only as permitted by the privacy policy, but without limitation to the transfer of this information to the United Mexican States or other countries for storage, processing and use by Returns By Envia.com for the purpose of providing you with the service. For your part, you consent to the use of your data in accordance with Returns By Envia.com's privacy policies.

  1. REGISTRATION OBLIGATIONS

In general, access to the website may be free. However, Returns By Envia.com conditions access to certain areas of the website and the use of all its services to the prior fulfillment of the corresponding user registration form. 

 

Access to the website may also be through user identification through social networks which will be considered to register as a user and necessarily entails the acceptance without reservation or objection of these general terms and conditions. 

 

Returns By Envia.com may make available to user’s certain services for whose use may require the complementation of additional registration and/or satisfaction of certain considerations. Where appropriate, such registration will be carried out in the manner expressly indicated in the service itself or in the conditions that regulate it. 

 

The User guarantees the veracity of the above statement, as well as all the registration data provided to Returns By Envia.com and is responsible for keeping them completely updated for the duration of their condition. In any case, the User will be solely responsible for the false or inaccurate statements made and the damages caused to Returns By Envia.com or third parties for the information provided. 

 

Returns By Envia.com reserves the right to refuse registration on the website. This refusal shall not entitle you to any compensation. 

 

Once the registration process has been successfully completed, Returns by Envia.com will register the User in its registered database. An account will be generated with your email address and an associated "access key" for each user. 

 

The User will be responsible for all requests for returns from their Customers made in their account, since access is personal and non-transferable, of exclusive knowledge of the user.

 

The User undertakes to notify Returns By Envia.com immediately and by the appropriate and reliable means, any unauthorized use of his account, as well as the entry by unauthorized third parties to it. It is clarified that the sale or assignment of the service and/or software provided by Returns By Envia.com is prohibited. 

 

Returns By Envia.com, reserves the right to reject any application for registration or to cancel a previously accepted registration, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or compensation. 

 

In consideration of the use of the services, you confirm that you have the legal capacity to enter a binding contract and it is not an impediment to receive them under the laws of the United Mexican States or other applicable jurisdictions. If you provide any information that is false, inaccurate or outdated and/or incomplete, or that may mislead carriers, or if Returns By Envia.com has reasonable grounds to suspect that you have violated these terms, Returns by Envia.com has the right to suspend or terminate your account and deny you present or future use of the service or any part thereof.


  1. SERVICE CONTRACTING PROCEDURE

To obtain the returns page and follow up on the customer's return request, it is necessary for the User to share the link of his returns page to the Customer, placing it in a section of his E-Commerce page where it is easy to visualize and so the Customer has easy access to it. To continue with the return process, it is necessary for the Customer to make the request on the corresponding returns page and thus receive the notification of the request to the User to start with the return process.


  1. DISCLAIMER OF WARRANTIES 

 

Access to the Website does not imply any type of guarantee, regarding the quality, veracity, accuracy, legality, timeliness, or validity, as well as the usefulness or adequacy to any purpose of those who access them. Both access to the Website and the use that may be made of the information and contents included therein or that is accessible from it, is carried out under the sole responsibility of the user.

 

MODULE II.

RETURNS BY ENVIA.COM SERVICES

 

I.- CONCEPTS

 

Customer: is the individual who made a purchase in the User's E-Commerce with the desire to make a return of the purchased product. 

 

User: is the E-Commerce that carries out sales activities through its website where the Customer can purchase products online. 

 

Ecart API: is an API connection tool to all E-Commerce platforms for developers at the enterprise level. 

 

Integration: is the process of connecting data and applications through APIs. Dashboard: it is a data panel where the indicators of the User's account are visually displayed, providing the information of the flow of returns, as well as a tutorial of the steps that have to be followed when the user is new. 

 

Return Page: it is the link created exclusively for the User and his store, which he shares with his Clients in order to request returns, if the Client so wishes.

 

II.- SERVICE DESCRIPTION

 

Returns By Envia.com provides Users with the service of a software for the management and control of returns for customers through its website, where you can configure the conditions of the return, as well as share the link of the return portal to optimize the process and obtain the best return experience.

 

III.- ACCOUNT REGISTRATION

 

El Usuario que desee utilizar los servicios de Returns By Envia.com deberá de registrarse en Returns By Envia.com aceptando los Términos y Condiciones, así como su Aviso de Privacidad para obtener un registro exitoso y gozar de los beneficios. Para registrarse es obligatorio completar el formulario de registro en todos los campos con datos válidos e información personal exacta, precisa y verdadera.

 

IV. INTEGRATION

 

To start using the returns by Envia.com services, an integration must be performed; once obtaining the account registration within the Website, the User must integrate his store in Returns By Envia.com through Ecart API. This integration will allow the User to manage and configure returns, as well as send the link to their customers to start the return process. The integration procedure is as follows: 

  1. Register the User in Returns By Envia.com. 

  2. Log in to the Website, where when you access, you can view the Dashboard of the website. 

  3. Click continue in the "Connect your Store" section. 

  4. Select your E-Commerce. 

  5. Add the URL of your E-Commerce. 

  6. Click Continue to continue with the integration of the selected E-Commerce. 

  7. A notice will appear on the screen where your store has been integrated. 

  8. Once the store is integrated, you can go to the returns page to start setting up your store.

 

V.- RETURNS PAGE 

 

When you integrate your store, the returns page is created automatically. The User can configure the return page at his convenience. The customer must write the order number and his email to begin with the return process.

 

VI.- MODIFICATION TO THE RETURN PAGE

On the settings page, the User can modify various aspects for the returns page, such as cover photo, logo, links, language and decide whether to activate or deactivate the returns page. There is a preview tab for you to visualize the changes that you are adapting in real time and once saved, you can view them on the returns page.

VII.- LINK TO THE RETURNS PAGE

Once the store is integrated and the returns page is configured, the User is ready to share and enable the link of the returns page to share with customers. It is recommended to place the link in a visible part on the website of your store for quick access

VIII.- RETURN REQUEST 

To request a return, the Customer must enter the link of the User's returns page, add the order number and his email so that the system starts the search for the order, if the order appears as "Delivered" the return process continues, the Customer must verify that the data is correct and if so, click on the option "I want to return my package". The Customer will receive a notification in his email to continue with the request, where a form will appear with the summary of his order where he must select the items to be returned and their quantity, adding the reason, evidence and comments of the return, as well as the solution, being any of the following (i) refund of money or (ii) exchange of item and the way to return the package, that is, the User must send a guide to the customer for the return of the package, this once the User must accept the request for the return. Once the application is completed, an email is sent to the client with the information corresponding to the request. On the understanding that when the system searches for the order of the Customer's items and appears as "Not Delivered", the Customer is not a candidate to make a return request, he must wait for the package to be delivered to start with the process.

IX.- APPROVAL OR REJECTION OF THE APPLICATION. 

The User receives a notification of the customer's request, which can be viewed in their dashboard and approve or reject according to their return guidelines implemented in their store. If the User approves the customer's return request, the process begins, where the User uploads the guide for the return, as well as the parcel and tracking number selected for the Customer If the request is rejected by the User, the Customer is notified along with the reason and the return process is not initiated.

 

X.- RETURN INSTRUCTIONS. 

Once the request is approved, the Client will receive an email with the instructions to follow for the return of the package, where the Client must print the guide and place the products to be returned with the appropriate packaging for shipment and deliver it to the corresponding parcel. When the User has received the package at the address indicated in the guide, he must notify it in the dashboard so that the Client is notified that he has received the package.

 

XI.- CHANGE OF ARTICLE 

For greater inventory control, if the Customer requires a change of item, the User must create an order in his E-Commerce and send the package to the Customer.

XII.- RESOLVE RETURN / MARK AS RESOLVED 

When the Customer receives the package with his new item, the User must change the status of the return request as "resolved" in his dashboard to successfully complete and complete the return process.

XIII.- TABLE OF REQUESTS

The User will be able to view all the return requests in the dashboard, where the status of each one will appear, either marked as pending, approved, rejected, received, and resolved, as well as the details of each order.

 

XIV.- INTEGRATED STORES. 

In this section the User can view the stores integrated so far and where he can integrate more than one store of different E-Commerce.

 

XV.- SERVICE FEE

The returns software offered by Returns By Envia.com is free per launch. On the understanding that said rate is subject to change without prior authorization and/or notice to users.

XVI.- RESPONSIBILITY OF RETURNS BY ENVIA.COM 

The User to his full satisfaction and conformity acknowledges that the responsibility of Returns By Envia.com, is limited to the fulfillment and correct functioning of the platform, on the understanding that Returns by Envia.com does not maintain contact with the merchandise transported and does not maintain communication with the Client. The User undertakes to hold harmless, and where appropriate to indemnify, Envia.com against any claim, demand and or fine, received by Returns By Envia.com and/or its directors by any administrative authority and/or third parties, due to the lack of communication, process, packages delivered and not delivered.


XVI.- RESPONSIBILITY OF RETURNS BY ENVIA.COM.

The User to his full satisfaction and conformity acknowledges that the responsibility of Returns By Envia.com, is limited to the fulfillment and correct functioning of the platform, on the understanding that Returns by Envia.com does not maintain contact with the merchandise transported and does not maintain communication with the Client. The User undertakes to hold harmless, and where appropriate to indemnify, Returns By Envia.com against any claim, demand and / or fine, received by Returns by Envia.com and / or its directors by any administrative authority and / or third parties, due to the lack of communication, process, packages delivered and not delivered.

MODULE III. 
ADDITIONAL CONDITIONS

 

I.- NOTIFICATIONS. 

For the purposes of making timely notifications, Returns By Envia.com designates as the contact address specified as its own in the one stipulated at the beginning of these terms and conditions. The email provided by the User during the registration process on the website will be used by Returns By Envia.com for the purpose of notifying the User from the moment of contracting until the satisfaction of the Client. The User is obliged to keep duly updated the data referred to in this clause for the purposes of notifications. All Notifications made by Returns By Envia.com to the User will be considered validly made if they have been made using the correct and accurate data, through the means indicated above. Returns By Envia.com is not responsible for any damage that may occur due to the User's violation of their obligation to keep their contact details updated. 

II.- APPLICABLE LAW. 

By visiting Envia.com, you agree that the laws of the United Mexican States, regardless of your domicile and conflicts of laws, will govern these terms and conditions, as well as any dispute of any kind that may arise between you and Returns By Envia.com or its affiliates. 

III.- CONTROVERSIES. 

Any dispute relating in any way to your visit to Returns By Envia.com will be submitted to alternative methods of dispute resolution, except that, to the extent that you, in any way, have violated, threatened to violate the intellectual property rights of Returns By Envia.com. Returns By Envia.com may seek injunctive or other relief in the State or Federal court in the State of Nuevo Leon and you agree to submit to the exclusive jurisdiction and venue of such courts.

IV.- POLICIES, MODIFICATION AND SEVERABILITY OF THE WEBSITE. 

You need to review our policies posted on this website. These policies will also govern your visit to any platform in connection with Returns By Envia.com. we reserve the right to make changes to our website, policies and these terms and conditions at any time. In the event that any of the stipulations is invalid, void or for any reason unenforceable, such condition shall be deemed separate from the validity and applicability of any of the other conditions. Returns By Envia.com, is a digital platform that provides the returns service through a unique link designated for the User, which can be shared with its Customers to initiate a return process if the Customer so wishes. Returns by Envia.com is not responsible for non-compliance, imperfections or any commercial relationship that exists between the User and the Client through this platform. 

V.- RETURNS BY ENVIA.COM CAMPAIGNS

I agree to receive email/newsletter campaigns in order to provide me with information about promotions, new features, important notices and general information. If I do not wish to receive an email, I must request the cancellation to marketing@envia.com.